1. Our Commitment to Responsible Gaming
At ChristChurch Casino, we are committed to creating a safe, fair, and enjoyable environment for all players. While online gaming can be a fun form of entertainment, we recognize that for some individuals it can lead to problematic behavior.
We believe it is our duty to promote responsible gaming and to help protect players from the potential harms of gambling.
2. Core Principles of Responsible Gaming
- Transparency: Clear communication of rules, terms, and odds.
- Control: Giving players tools to manage their behavior and spending.
- Protection: Safeguarding vulnerable individuals, including minors and those at risk of addiction.
- Support: Providing access to help and professional resources.
3. Age Restrictions
No one under the age of 18 is permitted to open an account or gamble at ChristChurch Casino.
We use strict age verification procedures during registration and may request additional documentation to confirm a player’s age. Accounts found in breach of this rule will be closed immediately, and all activity reported as required.
4. Staying in Control – Player Tools
We provide a range of tools to help players stay in control of their gambling behavior:
a. Deposit Limits
Set daily, weekly, or monthly deposit limits to manage how much you spend.
b. Loss Limits
Control how much money you are willing to lose over a set period.
c. Session Limits
Limit the time you spend playing on the site in a single session.
d. Reality Checks
Receive timed reminders about how long you’ve been playing.
e. Cool-Off Periods
Take a short break from gaming by temporarily disabling your account (24 hours to 30 days).
f. Self-Exclusion
Choose to self-exclude from the platform for a longer period (6 months, 1 year, or permanently). During this period, your account will be locked, and you will not receive any promotional material.
To activate any of these tools, contact our support team at [email protected] or visit the Responsible Gaming section of your account dashboard.
5. Recognizing Problem Gambling
Gambling becomes a problem when it negatively impacts your life, relationships, or finances. Warning signs may include:
- Chasing losses or gambling more to recover losses
- Lying about gambling habits
- Spending more than you can afford
- Feeling anxious or depressed about gambling
- Losing interest in hobbies or responsibilities
If you or someone you know is experiencing these issues, it may be time to seek help.
6. Support and Resources
If you need help or advice regarding gambling, we encourage you to reach out to the following support services:
- Gambling Helpline New Zealand – 0800 654 655 or gamblinghelpline.co.nz
- PGF Services (Problem Gambling Foundation) – pgf.nz
- Gamblers Anonymous NZ – gamblersanonymous.org.nz
These organizations offer confidential, free, and professional assistance.
7. Protecting Minors
We actively work to prevent underage gambling by:
- Requiring identity verification during registration
- Encouraging parents to use parental control software (e.g., Net Nanny, Qustodio)
- Displaying clear age restriction warnings on our site
If you share your device with minors, please ensure account information is secure and inaccessible.
8. Employee Training and Monitoring
Our customer support and compliance teams are trained to recognize signs of problem gambling. They are equipped to offer assistance and recommend appropriate responsible gaming tools when necessary.
9. Responsible Marketing
ChristChurch Casino is committed to ethical advertising. We ensure that all promotions:
- Are not misleading or deceptive
- Do not target minors or vulnerable groups
- Encourage responsible participation in gaming activities
10. Continuous Review and Improvement
We regularly review our Responsible Gaming practices and tools to ensure they meet regulatory standards and best serve our player community. We welcome feedback and are always seeking ways to improve player protection.
11. Contact Us
If you have questions about responsible gaming or want to set limits on your account, our dedicated support team is here to help:
ChristChurch Casino – Player Protection Team
Email: [email protected]
Website: youmebear.com
